General conditions

Terms and Conditions of Booking at urbe10.com

Initial Payment

To book the chosen apartment online, select it and include the requested information. In this first step, an initial online payment will be made by credit card, representing 50% of the total amount. If the provided credit card is invalid and the charge cannot be processed, a member of our team will contact you. If the card number is not changed or we cannot reach you, the reservation may be canceled, and an email will be sent confirming this cancellation.

Reservation Confirmation

Once the initial payment has been made, the reservation will be confirmed instantly, and you will receive a welcome email with all the details of your booking (reservation details, apartment address, contact person's information, etc.).

Final Payment

The remaining 50% of the amount will be charged 7 days before your arrival at the selected apartment. If a reservation is made less than 7 days in advance, 100% of the amount will be charged upon booking, and you will receive an email with all the details.

Online Payment Security

urbe10.com is committed to protecting customer data.

Arrivals and Departures

Normal check-in time: from 15:00 hours. Normal check-out time: until 11:00 hours. Times will be flexible and negotiable if there are no other bookings on the preceding or following dates, which may incur an additional charge. The customer must notify the approximate time of arrival and departure. Departures after 11:00 hours without express permission will incur a charge for an additional day.

Security Deposit

urbe10.com reserves the right to require a security deposit of €150 upon key delivery during check-in. After your departure, the property will be inspected to confirm it is in order. If everything is fine, the deposit will be refunded at the time of departure. In case of lost keys, €50 will be charged to the provided credit card. Minor damages, such as broken dishes, will not be charged, but the apartment is expected to be left tidy.

Utilities/Supplies/Cleaning

Electricity, gas, and water costs are included in the rental price. Accommodations are cleaned before each entry and will be equipped with sheets and towels. A cleaning and sheet change service is offered if the stay is 7 days or more, or an additional service for €30 if shorter. The customer must leave the property in acceptable conditions.

Cancellations

Amounts paid as a reservation will not be refunded once the free cancellation period has ended. urbe10.com will only accept cancellations in writing. No-shows without communication may result in a charge for the entire stay. It is recommended to purchase cancellation insurance.

Travel Insurance

It is recommended to subscribe to travel insurance to cover possible inconveniences. There are many quality companies available.

Changes or Modifications by the Customer

If the customer decides to change the dates or the number of people, urbe10.com will seek a solution, but the total price will not change. If a change of accommodation is requested, the previous reservation must be canceled and a new one made.

Cancellations and Modifications by urbe10.com

If an accommodation cannot be occupied due to double bookings or unforeseen circumstances, we will contact you to find an alternative. If this is not possible, the reservation will be canceled, and the amounts paid will be refunded.

Complaints or Issues

Any complaint must be communicated immediately. urbe10.com is committed to finding satisfactory solutions. Complaints will not be accepted once check-out has occurred.

Liability

The customer agrees to respect the house rules and not to use the apartment for celebrations. urbe10.com will not be responsible for damages resulting from the use of the apartment.

Forgotten Items

Forgotten items will be kept for a period of 1 month.

Our Website

Descriptions and information will apply to the published apartments. urbe10.com is not responsible for errors or omissions and reserves the right to change information at any time.

Dispute Resolution

For any dispute, Spanish legislation will apply, and the Courts of Málaga will be competent. Claims should be directed by mail to the indicated address, seeking an amicable solution in the first instance.